Refund & Return Policy
At Curavi, we want you to feel completely comfortable with your purchase. Every order is backed by our 30-day money-back guarantee. If you are not fully satisfied, you may return your item within 30 days of delivery for a refund.
Our 30-Day Money-Back Guarantee
We stand behind the comfort and quality of our products. If something isn't right, simply reach out within 30 days of receiving your order and we'll make it right. Your satisfaction is our priority.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The return is requested within 30 days of the delivery date.
- The item is in its original, unused condition.
- The item is returned with any original packaging where possible.
How to Start a Return
Starting a return is easy. Just email our support team at hello@curavi.com with your order number and the reason for your return. Our team will respond with simple, step-by-step instructions to guide you through the process.
Refunds
Once we receive and inspect your returned item, we'll send you an email to confirm. Approved refunds are issued to your original payment method within 5–10 business days of us receiving the return. Depending on your bank or card provider, it may take a few additional days for the funds to appear on your statement.
Exchanges
Need a different size or a different product? We're happy to help with exchanges. Email hello@curavi.com and we'll arrange the exchange for you so you get the right fit and the right level of comfort.
Damaged or Incorrect Items
We carefully inspect every order before it ships, but if your item arrives damaged, defective, or you received the wrong product, please contact us at hello@curavi.com within 30 days. Include a photo if possible, and we'll arrange a free replacement or full refund at no cost to you.
Return Shipping
Because your satisfaction comes first, we keep returns as hassle-free as possible. For damaged, defective, or incorrect items, Curavi covers all return shipping costs. For standard returns and exchanges, our team will walk you through the easiest option when you contact us. We'll always work with you to find a fair, customer-friendly solution.
Questions?
If you have any questions about a return, refund, or exchange, our friendly support team is here to help. Reach out any time at hello@curavi.com.